Back to Home

FAQs

Welcome to our Frequently Asked Questions (FAQ) page, designed to provide you with quick and comprehensive answers to common queries.

 Frequently Asked Questions (FAQ)

What types of jewellery are available on your website?

We offer a wide range of artificial fashion jewellery, including necklaces, earrings, bracelets, rings, anklets, and more. Our collection includes both traditional and contemporary designs suitable for various occasions.

Are the jewellery pieces hypoallergenic?

Yes, our jewellery is made with skin-friendly materials that are generally hypoallergenic. However, if you have specific allergies, we recommend checking the product details or contacting our support team for more information.

What are the payment options available?

We accept various payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions on our site are secure and encrypted to protect your personal information.

Do you offer cash on delivery (COD)?

 Yes, we offer cash on delivery (COD) as an option for most locations. The availability of COD will be confirmed at the time of checkout based on your shipping address.

How long will it take to receive my order?

Delivery times vary based on your location and the shipping option selected. Typically, orders are delivered within 3-7 business days. You can track your order online for the most accurate delivery estimate.

What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 7 days of delivery. If you're not satisfied with your purchase, you can initiate a return or exchange through our website. Items must be returned in their original condition and packaging.

How do I track my order?

 Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on our website’s tracking page to see the status and estimated delivery date of your order.

Do you offer international shipping?

Currently, we ship only within [Insert Country Name]. We are working on expanding our services to international customers, so please stay tuned for updates.

Are there any offers or discounts available?

Yes, we regularly have special offers, discounts, and promotions on our products. You can check our website’s "Offers" section or subscribe to our newsletter to stay updated on the latest deals.

How can I contact customer support?

Our customer support team is available 24/7 to assist you. You can reach us by phone, email, or live chat on our website. Visit our "Contact Us" page for detailed contact information.

Can I customize a jewellery piece?

We currently offer customization options for select jewellery pieces. If you have specific customization requests, please contact our customer support team to discuss the possibilities.

What materials are used in your jewellery?

Our artificial jewellery is crafted using high-quality materials like alloy, copper, brass, and plated with gold or silver. The stones used are synthetic or imitation gems that closely resemble the real ones in appearance.

Is the jewellery durable?

Yes, our jewellery is designed to be durable and long-lasting with proper care. We recommend avoiding exposure to water, perfumes, and harsh chemicals to maintain its shine and quality.

Do you provide gift wrapping services?

Yes, we offer gift wrapping services for an additional charge. You can select the gift wrapping option at checkout and add a personalized message if desired.

How do I know if an item is in stock?

Product availability is clearly indicated on the product page. If an item is out of stock, you can sign up to be notified when it becomes available again.