Return and Refund Policy for Jouell.com**

Effective Date: 27-08-2024

1. Introduction

At Jouell.com, we are committed to ensuring that you are delighted with your purchase of artificial fashion jewelry. If you are not completely satisfied with your order, we offer a simple return and refund process. This Return and Refund Policy outlines the steps for returning items and obtaining refunds.

2. Return Eligibility

2.1 General Conditions

To be eligible for a return, the following conditions must be met:

• - **Condition:** Items must be returned in their original condition, unworn, and with all original tags and packaging intact.
• - **Time Frame:** Returns must be initiated within [14] days from the date of receipt.
• - **Proof of Purchase:** A receipt or proof of purchase is required for all returns.

2.2 Non-Returnable Items

The following items are non-returnable and non-refundable:

• - **Final Sale Items:** Items marked as “Final Sale” or “Clearance” cannot be returned.
• - **Personalized or Custom Items:** Items that have been personalized or customized are not eligible for return.
• - **Earrings and Other Intimate Jewelry:** For hygiene reasons, earrings and other intimate jewelry items cannot be returned.

3. How to Return an Item

3.1 Initiating a Return

To initiate a return, follow these steps:

• 1. **Contact Us:** Email our customer service team at support@jouell.com with your order number and the reason for the return.
• 2. **Return Authorization:** Our team will provide you with a Return Authorization Number (RAN) and detailed instructions for returning the item.
• 3. **Prepare the Package:** Pack the item securely in its original packaging. Include the Return Authorization Number and a copy of the original receipt or order confirmation inside the package.
• 4. **Ship the Return:** Send the package to the address provided by our customer service team. Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or error on our part.

3.2 Return Shipping Costs

- **Customer Responsibility:** Return shipping costs are typically the responsibility of the customer.

- **Prepaid Labels:** If the return is due to a defect or error on our part, we will provide a prepaid return shipping label.

4. Refunds

4.1 Processing Time

Refunds will be processed once the returned item is received and inspected. This typically takes [7-10] business days. You will receive a confirmation email once your refund has been processed.

4.2 Refund Method

- **Original Payment Method:** Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your account.

4.3 Partial Refunds

Partial refunds may be issued in the following cases:

• - **Restocking Fees:** A restocking fee may apply to certain items.
• - **Shipping Costs:** Original shipping costs are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at support@jouell.com. We will arrange for a replacement or provide a full refund, including any return shipping costs.

7. Order Cancellations

Orders can be canceled within [1-2] hours of placement, provided they have not yet been processed or shipped. To cancel an order, contact our customer service team as soon as possible.

8. Contact Us

For any questions or concerns regarding our Return and Refund Policy, or to initiate a return, please contact us at:

• - **Email:** shop@jouell.com
• - **Phone:** +91 9958708555
• - **Address:** 17074, ATS Advantage, Ahinsa Khand 1, Indirapuram, Ghaziabad, Uttar Pradesh 201014.

Thank you for shopping with Jouell.com. We appreciate your business and strive to offer high-quality artificial fashion jewelry and excellent customer service.