Shipping Policy for Jouell.com

Effective Date: 27-08-2024

1. Introduction

Welcome to Jouell.com! We are dedicated to delivering your artificial fashion jewelry with care and efficiency. This Shipping Policy provides details on shipping options, costs, delivery times, and procedures. By placing an order on Jouell.com, you agree to the terms outlined in this Shipping Policy.

2. Shipping Options

2.1 Standard Shipping

• - **Delivery Time:** Typically 5-7 business days from the date of order processing.
• - **Cost:** Shipping costs are calculated based on order value, weight, and destination. Free standard shipping may be available on orders over a specified amount. Please check our website for current promotions.

2.2 Expedited Shipping

• - **Delivery Time:** Typically 2-3 business days from the date of order processing.
• - **Cost:** Shipping costs are higher for expedited delivery. Charges are based on the weight and destination of your order.

2.3 Same-Day Shipping

• - **Delivery Time:** Orders placed before [specific time] on business days will be processed and shipped the same day.
• - **Cost:** Higher rates apply for same-day shipping. Availability may vary based on location.

3. Order Processing

• - **Processing Time:** Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• - **Order Confirmation:** You will receive an order confirmation email with details of your purchase and an estimated delivery date.

4. Shipping Costs

Shipping costs are determined by:

• - **Order Weight and Dimensions:** Heavier items or larger packages may incur higher shipping fees.
• - **Shipping Destination:** Rates vary based on the delivery address.
• - **Shipping Method:** Different shipping options come with different costs.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your shipment via our carrier’s website or contact our customer service team for assistance.

6. Shipping Restrictions

• - **Domestic Shipping:** We currently ship to addresses within India through Shiprocket which includes courier companies like DTDC.
• - **International Shipping:** We offer international shipping through companies like Fedex.
• - **P.O. Boxes:** Delivery to P.O. Boxes may be restricted. Please provide a physical address for shipping.

7. Delivery Issues

If you encounter any issues with your delivery, such as delays, missing packages, or damaged items, please reach out to our customer service team at support@jouell.com. We are here to help resolve any problems and ensure your satisfaction.

8. Address Changes

To change your shipping address after placing an order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to alter the delivery address.

9. Returns and Exchanges

For details on returns and exchanges, please refer to our Return Policy available on our website.

10. Contact Us

For any questions or concerns regarding our shipping policy or your order, please contact us at:

• - **Email:** shop@jouell.com
• - **Phone:** +91 9958708555
• - **Address:** : 17074, ATS Advantage, Ahinsa Khand 1, Indirapuram, Ghaziabad, Uttar Pradesh 201014

Thank you for choosing Jouell.com! We value your business and strive to provide you with an exceptional shopping experience

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